I have a Safelink LG free phone, I am almost out of minutes and would like to buy more...

GetHuman1020625's customer service issue with SafeLink from August 2018

Help with my SafeLink issue
The issue in GetHuman1020625's own words
I have a Safelink LG free phone, I am almost out of minutes and would like to buy more minutes . I tried on the phone to add more min. and they keep asking me for a pin number, I do not know a pin no.
GetHuman1020625 did not yet indicate what SafeLink should do to make this right.
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SafeLink

Customer service issue
Reported by GetHuman1020625
Aug 21st, 2018 - 3 mons ago
I have an issue with SafeLink too
Fixed
Seen by 8 customers so far
Similar issue to 5457 others
0 customers following this
Items needed
Phone number
Address on account
Name on account
Timeline
GetHuman1020625 started working on this issue
Aug 21st 9:22pm
GetHuman1020625 indicated the issue is not fixed yet.
Aug 24th 10:37pm
GetHuman1020625 indicated the issue is not fixed yet.
Aug 24th 10:40pm