GetHuman986370's customer service issue with SafeLink from August 2018
Help with my SafeLink issue
The issue in GetHuman986370's own words
Become activated. Already got enroll ID & SIM card! ... This update is in response to GetHuman's ongoing emailed Qs. Your answer is "NO" - as of this Aug.**th date, i'm STILL waiting, and it's been weeks! All that happened thus far is this: Yesterday, i received an auto-confirmation from *****@***.com, as follows: "Thank you very much for your email. We are happy to inform you that we received the documentation you submitted for the Lifeline Service. That documentation is now subject to review by one of our specialized agents." THAT'S IT! No contact number, nada. Everything is based on money. You got lotsa cash, you get courteous people at your beck 'n call. For example, see what happens when you contact USAC "high cost hotline" by pressing option Six and the One (as recommended on freegovernmentcellphones net). You'll get the opposite experience as when you phone Safelink, Lifeline or Tracfone.*-------------------------*Still waiting, after emailing photo's i worked hard editing due to no scanner. ABOVE ALL HERE IS THE BEST TIP FOR DEALING WITH SAFELINK - Never believe a word they tell you. Believe ONLY the documentation which safelink's site generates upon final step of enrollment process. If the site states they require emailed-or-mailed proof of your med.card or other cards, and the Safelink gal or guy INSISTENTLY ASSURES YOU "don't worry, you're approved because you were enrolled with us last year" - do NOT believe a word the gal or guy tells you. I had HUGE hassle because i believed the gal back in July. INSTEAD - send safelink the proofs exactly as stated, even if it means you need to find someplace to scan them. YOU'RE ON YOUR OWN. SUPPORT FROM OUTSOURCED REPS. IS NEAR-ZERO! And even some Americans from the U.S. Lifeline agency are rudely-authoritarian (the type you get nowhere with).*Some numbers for the record:*NY Lifeline Agency (reps located in Carolina, Guyana etc) ***-***-**** *USA enrollment office ***-***-*****Tracfone Corp.office ***-***-**** ext.*****Philipines (u need tranquilizers) ***-***-****,*,*,**WISH ME LUCK!*------------------------------------*When i phoned USAC, i got re-routed to Lifeline (N.Carolina div. of NYstate agency) - and they said they need to conference-call me to Safelink but the call disconnected. That was a very rude call. The next agent in NC was more courteous, but still helpless. She said Safelink wasn't executing re-enrollment properly, because the Safelink rep. had erroneously NOT notified me that DESPITE being approved by them BASED ON LAST-YEAR RECORDS, the NY-lifeline Agency STILL requires me to send Safelink updated copies of med.card and so forth. But the Lifeline-Agency-woman could not get thru to them, so instead she told me she left my * with Safelink, to call me (as if i wasn't already put thru that a thousand times already!) ...well, the next call which came, i told the male rep. what the agency woman told me, so he asked me for the card number, then after that prolonged hassle, he said i anyway have to email it to them via photo, and make sure to put my enrollment * on subject line & my name in body of email. And send it to *****@***.com. THE ILL-INFORMED FEMALE SHOULD HAVE TOLD ME THAT LAST TIME, INSTEAD OF ASSURING ME THAT EVERYTHING IS SQUARED AWAY! (at the time, i suspected something's fishy, and kept asking "are you sure?"I'd asked that based on the site stating "your application is ALMOST complete, you must now provide us with documentation proving eligibility via email*msg*fax*or-mail." U.S. AGENCIES WHO ARE SUPPOSED TO BE REGULATING THE CELL PROVIDERS (I.E. THE FCC, PSC, & USAC) ARE FAILING TO DO THEIR JOB, SO SAFELINK CEO'S ARE GETTING A FREE RIDE! *--------------------------------------*Here's the latest, when i told Safelink i'd report them to the USAC, they transferred me to the Tracfone corp.office of **********, and that woman proved useless, as usual*-------------------------------------------------------*Attn. Get-Human - please help! The NY State Agency for Lifeline has zero accountability & gives zero access to the Philippine reps. to troubleshoot enrollee's awaiting enrollment activation! As you can see, thus far, i blogged * separate Get-Human entries (at two different dates starting July **) regarding this ongoing, unresolved nightmare. It's now Aug.**, and after weeks, its still not resolved! Last week i reached a series of Safelink*Lifeline reps. who kept informing me that despite my enrollment ID number AND sim-card being sent to me, yet i'm still not enrolled, because the deadline is ** days from July **. Despite the *st rep. saying Aug.*th is the deadline, yet the next reps (on Aug.*) insisted i call back Aug. *th for activation, stating that's the deadline. All those calls involved LOTS of questions & LONG pauses, which is their frustrating style. Well, it's now Aug.**th, way past the deadline, so i phoned their ***-***-**** number yet again. And yet again was asked for all sorts of ID numbers (with a zillion more long pauses). And yet again was told i'm not yet enrolled! And was transferred to a supervisor upon request. The supervisor was even worse. He responded to my anguished fury with a minutes-long LONG silence. (He had insisted that it's not them, but rather the fault of the NY State Agency for Lifeline, giving their number as ***-***-****. Naturally, that turned out to be automated, asking me to enter my phone number "and i'd be phoned back within ** min." Well guess who then automatedly phoned me back? It looped right back to that same useless ***-***-**** number, where there's zero accountability because the NY State Agency doesn't allow them access to anything. So basically, the *** NY Agency number which the outsourced reps are told to give you - HAS NO HUMANS MANNING IT and just loops you back to where you were originally! PLEASE HELP!
The NY Agency should do their job of activating people instead of procrastinating for days on end.
Made numerous phone calls to Safelink-Lifeline reps. who basically just keep repeating that they lack access to help, and rather only the NY Agency has the access. The supervisors are no different. ALL of them mostly talk, then long-pause, then talk, then long-pause, with no end in sight.
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