Dragged-out process switching between lifeline providers
GetHuman-mirga's customer service issue with SafeLink from July 2018
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The issue in GetHuman-mirga's own words
I was trying to smoothly switch from Assurance to Safelink without a dragged out process. Since i'd already been a Safelink customer (prior to being roped in by Assurance at my med.center), I decided to opt to do it online, while speaking by phone with one of their reps in case i run into snags. I believe that proved the correct route, even though that, too, was a major hassle, as it always is when interacting with overseas agents. Eventually it coughed up an enrollment number, and i was told to await my new SIM card within a few days. Well it arrived the other day, and one of their phone agents explained how to change to the new SIM card. She was insistent that i was only allotted *** phonecall-minutes, whereas i'd recalled there were really *** min. So i asked for a supervisor, and indeed after checking my stats. he confirmed that i was correct. Suffice that within the space of a few days. i'd endured perhaps * or more agents, most of whom entailed long pauses after each of my questions, wasting loads of my time.**As of now, i'm awaiting the **-biz.-days deadline to confirm that i've been activated. That's a long time! Which is why I clicked that "no, my issue is not yet resolved". ... First note - i already own a tracfone. I am Lifeline eligible, and I spent too much time today with your rep. and now online trying to transfer from assurance to safelink. Because your rep. did not have access to your site, i still cannot figure out the Quick Online way to transfer from Assurance Wireless to Safelink without running into problems later. I found no online instructions either. I wish to avoid the paper-mail alternative which takes much too long, and too much hassle.
They could make this right by clarifying, simplifying and not dragging out the process of becoming activated*reactivated.
I had tried finding clear instructions on how to become reactivated, but could not find any.
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