The phone was taken from my mail box and used . We live in the middle of no where and s...

GetHuman-sandiea's customer service issue with SafeLink from June 2018

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The phone was taken from my mail box and used . We live in the middle of no where and some kids must have gotten it out of the box and used it. I have called at least five times and I have never been able to use the phone. I called twice now and they said that I could take it somewhere to set the phone up and neither time did I get it set up. If you could please send me a phone that I can use because now it won’t even come own and even if it did someone put a password on the phone and there is no way for me to change it. I have had to continue to pay for a phone because the one I received can’t be used. I am so very unhappy that no one even after I offered to send the one I received back has helped me. I am disabled and depend on my phone please send me one that will work.
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SafeLink

Customer service issue
Reported by GetHuman-sandiea
Jun 30th, 2018 - 10 mons ago
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Seen by 5 customers so far
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Timeline
GetHuman-sandiea started working on this issue
Jun 30th, 2018 6:21pm
GetHuman-sandiea confirmed the issue is fixed. Hooray!
Jun 30th, 2018 7:36pm