At a Walmart store, I waited over an hour to get help for finding the right plan card f...

GetHuman807982's customer service issue with SafeLink from June 2018

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The issue in GetHuman807982's own words
At a Walmart store, I waited over an hour to get help for finding the right plan card for my phone.. the employees working were new, and did not know what I needed, so I waited for the department managers assistance...The plan that he said was correct for my phone was an unlimited ** day talk,text, and data, which cost me $**.**... when I tried to activate the card, the reply I had gotten was an invalid pin... I was connected to a rep, who after I explained what happened, stated that there was nothing he could do to help me...I hadn't asked to speak to a supervisor because in the past, whenever I had asked, the person I was talking to said they were a supervisor... The numbers under the bar code are *** *** ****** **********, The service pin is *** *** *** *** ***, and my phone number is ***-***-****... I need an active phone... I am a visually impaired disabled vet, and trying to get a ride into town to get the correct card is like pulling teeth... Can anything be done to help me get a working phone... While looking at the many cards, I didn't see any that said that this card is for safe link phones...*Thanks for your time...*Respectfully**Michael Dudek

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SafeLink

Customer service issue
Reported by GetHuman807982
Jun 21st, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 2965 others
0 customers following this
Items needed
Phone number
Address on account
Name on account

Timeline

GetHuman807982 started working on this issue
Jun 21st, 2018 7:37pm
GetHuman807982 shared this issue with others over email
Jun 21st, 2018 7:41pm
GetHuman807982 indicated the issue is not fixed yet.
Jun 21st, 2018 9:08pm
GetHuman807982 shared this issue with others over email
Jun 21st, 2018 9:10pm

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