Safelink *****. While I had sufficient warning my SNAP benefits were about to cease, the same can't be said for Safelink Lifeline. The service abruptly stopped without a word and Customer Service is LITERALLY non-existent. All calls went unanswered or without a single return. Navigating the system was left to me. To this day, I haven't heard from Safelink.

GetHuman-muslimdr's customer service issue with SafeLink from June 2018

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The issue in GetHuman-muslimdr's own words
Figure out why the service was suspended. Safelink could not even agree that it WAS suspended. I had to call DHS myself after the abysmally rude attempt at chatting with Safelink CS. ... My service was suspended. When I finally reached CS, they informed me that I needed to recertify. When I clicked 'recertify', on the website, a message popped up telling me that I didn't need to, and had * months to go before my next recertification.
It's my sole connection to the outside world. It's impossible to get ANYWHERE without a phone. Appointments can't be scheduled, employment cannot be attained, and tow trucks can't be requested should one break down in the middle of nowhere. Not even *** is reliable on a suspended phone account (despite the insistence of the opposite). Not having a phone is actually dangerous. A little forewarning would have produced a very different outcome. Safelink loves taking taxpayers money for providing Lifeline, but does little for Lifeline customers.
I gave up. I bought a regular prepaid phone that I really can't afford. I'll struggle to keep minutes on it until I can qualify for Lifeline, at which time I'll go with Assurance.
Two years, without a problem.
I considered witchcraft and hiring thugs, but ultimately decided not to go that route. I'll have to settle with cursing Safelink until I die.
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SafeLink

Lifeline
Customer service issue
Reported by GetHuman-muslimdr
Jun 11th, 2018 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 454 others
0 customers following this
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Timeline

GetHuman-muslimdr started working on this issue
Jun 11th, 2018 3:41pm
GetHuman-muslimdr indicated the issue is not fixed yet.
Jun 11th, 2018 3:42pm
GetHuman-muslimdr indicated the issue is not fixed yet.
Jun 11th, 2018 4:44pm
GetHuman-muslimdr indicated the issue is not fixed yet.
Jun 11th, 2018 4:57pm
GetHuman-muslimdr indicated the issue is not fixed yet.
Jun 11th, 2018 4:57pm
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Jun 14th, 2018 7:51pm
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Jun 14th, 2018 7:52pm
GetHuman-muslimdr indicated the issue is not fixed yet.
Jun 14th, 2018 8:57pm
GetHuman-muslimdr indicated the issue is not fixed yet.
Jun 14th, 2018 8:58pm