Continuing issue with phone not allowing me to receive photos, texts, calls or internet...

GetHuman338331's customer service issue with SafeLink from June 2018

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Help with my SafeLink issue
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The issue and preferred resolution, in GetHuman338331's own words:
Continuing issue with phone not allowing me to receive photos, texts, calls or internet. I have this through Obamacare and my plan includes unlimited text and *** min(I think) and a bit of data. *I want the phone to renew the minutes*plan every month as it use to and have all the mentioned features working.*If this phone keeps having issues I would like to go back to having my old simple phone with no photos or internet so that it is more consistent. Thank you.
I trust that SafeLink will make this right and come up with a resolution that is fair.
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SafeLink

Customer service issue
Reported by GetHuman338331
Jun 4th, 2018 - 2 mons ago
I have an issue with SafeLink too
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Seen by 1 customer so far
Similar issue to 318 others
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Timeline
GetHuman338331 started working on this issue
Jun 4th 9:43pm