The issue and preferred resolution, in your own words:*I had original safelink phone, but i had issues with it, so I bought a new smartphone (thru safelinkwireles) sent me an Alcatel phone and a SIM card that uses AT&T. Ever since I have gotten this phone I have NOT been able to make or receive ANY phone calls while I am in my home or even outside of my house! I cannot receive ANY calls or make calls using my cell phone unless I’m at least *** mile out of town bc there is hardly any AT&T cell coverage in my area. I can get a new smartphone sent to me from safelink at no charge? I don’t believe I need to pay for another phone when I’ve already paid $**for this that I cannot even call or receive calls on it!*I trust that SafeLink will make this right and come up with a
I trust that SafeLink will make this right and come up with a resolution that is fair.