My safelink phone is broken & just barely works. My * year old grandson managed to get...

GetHuman-jerryshi's customer service issue with SafeLink from May 2018

Help with my SafeLink issue
The issue in GetHuman-jerryshi's own words
My safelink phone is broken & just barely works. My * year old grandson managed to get a hold of it & he accidentally dropped it on the concrete parking lot at Ingles & the screen cracked so bad that now I can see the display in order to send or read text messages or actually be able to read it accurately to dial & place a call out on it. Could you please send me a free replacement phone? This broken phone is the only phone I have ever received from the lifeline program or from Safelink. (I was also wondering if it would be possible for you to send me a free safelink smartphone upgrade?)
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SafeLink

Customer service issue
Reported by GetHuman-jerryshi
May 27th, 2018 - 6 mons ago
I have an issue with SafeLink too
Fixed
Seen by 8 customers so far
Similar issue to 609 others
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GetHuman-jerryshi started working on this issue
May 27th 7:16am
GetHuman-jerryshi indicated the issue is not fixed yet.
May 27th 8:18am