I got a message from Safelink the end of last month saying that I haven't used my phone...

GetHuman-actionmg's customer service issue with SafeLink from May 2018

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The issue in GetHuman-actionmg's own words
I got a message from Safelink the end of last month saying that I haven't used my phone all month and if I didn't use it within the next two days to make a call, I would lose my service. My ex-husband who lives next door got the same message. So we both made calls the day we received messaged so that we woudnt lose service. I just tried to make a call now, because another month has passed, and it says service unavailable. I went over and got his phone, and his says the same thing when I try to use his. We only use these phones to call each other in case something really important comes up. But I personally use the internet part of it when I am away from home. Can you please check on the status of both of these phones and see what is going on? My number is (***) ***-**** under Judith L. Godfrey and his number is (***) ***-**** under Richard B. Godfrey. Thanks!
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SafeLink

Customer service issue
Reported by GetHuman-actionmg
May 24th, 2018 - 6 mons ago
I have an issue with SafeLink too
Fixed
Seen by 14 customers so far
Similar issue to 212 others
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GetHuman-actionmg started working on this issue
May 24th 3:51pm
GetHuman-actionmg indicated the issue is not fixed yet.
May 27th 6:48pm
GetHuman-actionmg indicated the issue is not fixed yet.
May 31st 1:52am
GetHuman-actionmg indicated the issue is not fixed yet.
Jun 13th 6:50pm