My issue that is posted still has not been resolved.

GetHuman-npulliam's customer service issue with SafeLink from May 2018

Help with my SafeLink issue
The issue in GetHuman-npulliam's own words
To Whom It May Concern,** I contacted your toll free number and spoke to a male Customer Representative by the name of Kim. I explained to Kim that I was interested in getting additional minutes added to my phone because I had received several unknown & unwanted texts & somehow my minutes dropped from *** to **. Kim stated that once he entered my enrollment number, I would be able to visit any Walmart supermarket and request to get the *** minutes package for Safelink customers at a promotional rate of $**.** dollars. However, today when I visited Walmart, the Walmart phone division employee stated that they never carried Safelink minutes only Tracfone airtime cards (*** minutes for $**.**). The Walmart employee suggested that I consult with Safelink again, hence my reason for contacting ylou. I would like to add additional Safelink minutes to my phone as Kim, your Customer Representative stated would be available. ** I would like to thank you in advance for your assistance in this matter. ** I look forward to hearing from you shortly.**Very truly yours,*Nicole
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SafeLink

Customer service issue
Reported by GetHuman-npulliam
May 22nd, 2018 - 6 mons ago
I have an issue with SafeLink too
Fixed
Seen by 5 customers so far
Similar issue to 18 others
0 customers following this
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Timeline
GetHuman-npulliam started working on this issue
May 22nd 9:56pm
GetHuman-npulliam indicated the issue is not fixed yet.
May 23rd 11:13pm
GetHuman-npulliam indicated the issue is not fixed yet.
May 23rd 11:14pm
GetHuman-npulliam indicated the issue is not fixed yet.
May 23rd 11:15pm