Hello a safelink BYOD customer for a few months using an unlocked galaxy s*. voice and...

GetHuman652402's Technical Support issue with SafeLink from May 2018

14490 similar
0 following
Help with my SafeLink issue
First: share to improve GetHuman652402's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman652402 to get a SafeLink rep on the line!
Always use the GetHuman Phone tocall SafeLink. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman652402's own words
Hello a safelink BYOD customer for a few months using an unlocked galaxy s*. voice and data has worked without problems until a few days ago. Data became very laggy and would freeze at times despite power cycling. **Assuming I was getting throttled on data, I call customer care paid **.** to add * gb additional never have done that before. Within a day I was unable to use data services at all without using wifi. **It has been going on a couple of days now and with wifi in most placed I go I did not notice it right away. **Have called support, they checked settings and found a mismatch in their system. I've done nothing other than add the additional data, is it a coincidence or a cause. **No one has an answer I've tried various apn settins nothing works. "mobile data" is the only problem I'm having. **I have full bars, Lte* bidirectional arrows below that appear to show data flow, but nothing on device. **I did not have a secondary number to use so that additional troubleshooting could be done. I tried this process twice with Safelink manually entering settings. **I've even completely wiped and reset the phone and still same problem. I do "not" receive any error messages about data service, just a page will not load, cannot sent pics etc.
GetHuman652402 did not yet indicate what SafeLink should do to make this right.
I have an issue with SafeLink too
How GetHuman652402 fixed the problem
We are waiting for GetHuman652402 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get SafeLink's attention and get better help faster. Tap below to get started.
Having SafeLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman652402 fixes it.
This email address isn't valid


Technical Support issue
Reported by GetHuman652402
May 3rd, 2018 - a yr ago
I have an issue with SafeLink too
Not resolved
Seen by 3 customers so far
Similar issue to 14490 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Phone number
Address on account
Name on account
GetHuman652402 started working on this issue
May 3rd, 2018 12:43pm