had safe link service long time came time to recertify but my last name has changed ca...

GetHuman-susanwor's Transfer Service issue with SafeLink from April 2018

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The issue in GetHuman-susanwor's own words
had safe link service long time came time to recertify but my last name has changed called many times and they said it was fixed keep getting texts that i must recertify . called yesterday was told they have to cancel my account and get a new one i will lose all my minutes and my phone will not work for at least a month. dont want to be without a phone i still get snap ssi and medicaid my enrollment number is ****** nameon account is susan jernagan my new name is susan whelan phone is ***-***-****. cant you do something from there to help me
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SafeLink

Transfer Service issue
Reported by GetHuman-susanwor
Apr 28th, 2018 - 5 mons ago
I have an issue with SafeLink too
Not resolved
Seen by 3 customers so far
Similar issue to 7068 others
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Timeline
GetHuman-susanwor started working on this issue
Apr 28th 10:10am
GetHuman-susanwor indicated the issue is not fixed yet.
Apr 28th 12:46pm