I bought a red smeg tall fridge from Currys on **.*.** I had to wait several weeks for...

GetHuman1397329's customer service issue with SMEG from October 2018

Help with my SMEG issue
The issue in GetHuman1397329's own words
I bought a red smeg tall fridge from Currys on **.*.** I had to wait several weeks for delivery. When it arrived after the delivery men had left I noticed lots of marks on both sides. I contacted Currys who agreed to send me a replacement & collect the first one. My new fridge arrived today & to my dismay & great disappointment the same type of marks are visible in the same places. The delivery men said that they are marks from the polystyrene packaging. They both tried to remove the marks unsuccessfully. They advised me to contact Smeg direct to ask for someone from Smeg to come to my home to remove the marks They also said that if I had another replacement fridge that it would be the same. *This fridge cost me £ ****.**. And it is cosmetically damaged. *Please advise *Regards *Angela Heath

GetHuman1397329 did not yet indicate what SMEG should do to make this right.

How GetHuman1397329 fixed the problem
I had * Smeg tall red fridges delivered in total. They were all cosmetically damaged ( from the polystyrene packaging ) Currys asked me to contact Smeg to ask how I COULD CLEAN THE DAMAGE OFF At the price I paid I was not prepared to spend several hours doing this. I did not contact Smeg regarding this as they do not reply to emails anyway. Finally I insisted on a refund from Currys. I have now ordered a fridge freeezer from A O. They have good customer service ratings. I have NOT ordered another Smeg
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SMEG

Customer service issue
Reported by GetHuman1397329
Oct 23rd, 2018 - 2 years ago
Fixed
GetHuman1397329 shared how to fix
Seen by 14 customers so far
Similar issue to 3 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman1397329 started working on this issue
Oct 23rd, 2018 3:39pm
GetHuman1397329 indicated the issue is not fixed yet.
Oct 24th, 2018 7:27am
GetHuman1397329 indicated the issue is not fixed yet.
Oct 24th, 2018 4:26pm
GetHuman1397329 indicated the issue is not fixed yet.
Oct 26th, 2018 4:44pm
GetHuman1397329 indicated the issue is not fixed yet.
Oct 31st, 2018 4:08pm
GetHuman1397329 indicated the issue is not fixed yet.
Nov 14th, 2018 8:54am
GetHuman1397329 indicated the issue is not fixed yet.
Nov 25th, 2018 9:44am
GetHuman1397329 indicated the issue is not fixed yet.
Nov 25th, 2018 9:45am
GetHuman1397329 confirmed the issue is fixed. Hooray!
Nov 29th, 2018 7:15pm

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