I have a s*b checking account in sbi, Distt. centre Janakpuri, New Delhi branch. I want...

GetHuman5618615's Trouble Sending a Payment issue with SBI from January 2021

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The issue in GetHuman5618615's own words
I have a s*b checking account in sbi, Distt. centre Janakpuri, New Delhi branch. I wanted to transfer two lacs to my relative for onwards donation to a school which they sponsor as well. It was other bank not sbi. At the end of the transaction it asked me approve the beneficiary. I kept clicking on approve, but screen changed away and money did not transfer. Every time I kept getting sms as OTP to add beneficiary a*c-----------. kindly approve the beneficiary before you log out, but on screen I did see any option. I sent an email to the branch regarding this to explain the reason or what I need to do or follow. But they do not respond. This is bad customer service, but seems the officer concerned does not care for customer service or bank's image. I am a bank's retired officer. I live in USA and cannot go to the branch personally. I did send it the email. Hopefully you will help. Thanks.

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SBI

Trouble Sending a Payment issue
Reported by GetHuman5618615
Jan 5th, 2021 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 2449 others
0 customers following this

Timeline

GetHuman5618615 started working on this issue
Jan 5th 6:03am

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