I shipped an industrial knife from Richmond, VA to Raleigh, NC to insure it would be re...

GetHuman4045683's Complaint issue with SAIA Inc. from December 2019

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The issue in GetHuman4045683's own words
I shipped an industrial knife from Richmond, VA to Raleigh, NC to insure it would be received by Friday, Nov **, ****. The pallet went to Charlotte where it was offloaded and photographed. Tracking said it was then shipped to Raleigh, NC but it was never put on the truck. The recipient physically went to the following terminal: Raleigh, Charlotte & Greensboro. I as the shipper went to the Richmond, VA terminal where I spoke with David there and he showed me the photo of the pallet sitting in Charlotte. This is a critical component to a piece of equipment that we cannot afford to have out of service. Today is Thursday, Dec * and still no word on where my part is. What is the next step? A new knife is very expensive and over * months lead time to make it. I would prefer a call from someone in management. THIS IS URGENT & CRITICAL TO MY BUSINESS.

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SAIA Inc.

Complaint issue
Reported by GetHuman4045683
Dec 5th, 2019 - a year ago
Fixed
Seen by 8 customers so far
Similar issue to 6 others
0 customers following this
Items needed
Who made the purchase
Tracking number

Timeline

GetHuman4045683 started working on this issue
Dec 5th, 2019 3:00pm
GetHuman4045683 indicated the issue is not fixed yet.
Dec 5th, 2019 3:04pm
GetHuman4045683 indicated the issue is not fixed yet.
Dec 5th, 2019 3:04pm
GetHuman4045683 indicated the issue is not fixed yet.
Dec 5th, 2019 3:04pm
GetHuman4045683 indicated the issue is not fixed yet.
Dec 5th, 2019 3:04pm
GetHuman4045683 indicated the issue is not fixed yet.
Dec 5th, 2019 3:04pm
GetHuman4045683 confirmed the issue is fixed. Hooray!
Dec 6th, 2019 5:17pm

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