I spoke with an agent named ashley (I believe that was her name) on May *th regarding l...

GetHuman4858709's Warranty issue with Ryobi from May 2020

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If you are looking to check the warranty of your order you should refer back to where you ordered this item from. Most items come with a 30 day guarantee.
The issue in GetHuman4858709's own words
I spoke with an agent named ashley (I believe that was her name) on May *th regarding lawn mower battery that was just purchased less than * yr ago at home depot. Went to home depot. and they informed me at their location, they no longer do product replacement for warranties and informed me i would have to contact you directly. I was told on May *th after troubleshooting determined it was a bad*defective battery that a new lithium one would be sent out. It is now past the time period that I was told and I still have yet to receive the product i was told I would receive. This is annoying and trying to call you guys for the past literally * days to speak to an agent who can help.....still waiting on that one. where is my battery. I live in a community where the grass has to be maintained or i get a stupid $*** fine. I got a warning stating they will be checking back with me in * week to make sure it is done. If i get a fine, I am going to press charges for breach of warranty per customer* consumer literature. I am an attorney and with this corona virus, I am out of work so I have nothing but time. However, I do not have a working lawn mower. I would like a call back. I should not have to threaten a small claims legal action, but I will just on principle. Please contact me today. My phone under my account is dsamaged and a replacement is being sent, in the interim I can be reached at ***-***-****. I would like a resolution within ** hrs or I am going to start legal action. **Respectfully*Amanda M. Catalano White RN BSN JD

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Ryobi

Warranty issue
Reported by GetHuman4858709
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 325 others
0 customers following this

Timeline

GetHuman4858709 started working on this issue
May 22nd, 2020 7:10pm