We were booked to go to Tenerife TBU*TA flight no FR **** ********** but had email to s...

GetHuman5606272's customer service issue with Ryanair from January 2021

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Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman5606272's own words
We were booked to go to Tenerife TBU*TA flight no FR **** ********** but had email to say if you haven’t got a Spanish passport or documents to say you live there you will not be allowed on the flight since then we have heard nothing I’ve filled out a refund form but they say because flight was not cancelled we can’t apply but we were nNOT allowed to fly ? Could someone please explain as we want to rebook when allowed to go to Tenerife ...so confused *Thank you *Debbie Hamilton

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Customer service issue
Reported by GetHuman5606272
Jan 1st, 2021 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 5843 others
0 customers following this


GetHuman5606272 started working on this issue
Jan 1st 2:17pm