Trying to cancel a booking after being notified that the outbound is cancelled. *We wou...

GetHuman4491009's customer service issue with Ryanair from March 2020

Help with my Ryanair issue
The issue in GetHuman4491009's own words
Trying to cancel a booking after being notified that the outbound is cancelled. *We would like a full refund but the site does not recognise our booking reference even though on a previous page it tells us the flight is cancelled.*Booking is X*EUVF outbound *********Return ********. Please cancel if possible both flights for a full refund.*John Thornton and Graham Harrower.

GetHuman4491009 did not yet indicate what Ryanair should do to make this right.

How GetHuman4491009 fixed the problem
wait to receive a cancellation notice or use form EU*** only if the flight has been cancelled. Ryanair standard cancellation form does not work as it does not recognise the booking ref even though you have used it to log on.
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Ryanair

Customer service issue
Reported by GetHuman4491009
Mar 19th, 2020 - 7 months ago
Fixed
GetHuman4491009 shared how to fix
Seen by 4 customers so far
Similar issue to 3106 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman4491009 started working on this issue
Mar 19th 8:14am
GetHuman4491009 confirmed the issue is fixed. Hooray!
Mar 21st 12:54pm

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