I arrived in Barcelona El Prat from Malta via connection flight from Rome on the **th...

GetHuman-asonboyd's Baggage Problem issue with Ryanair from December 2019

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If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-asonboyd's own words
I arrived in Barcelona El Prat from Malta via connection flight from Rome on the **th December, **** on flight FR****. My luggage was not at arriva. I then filled out an IRREGULARITY REPORT and was told that my bag will be sent on the next available flight on the **th December. I've been calling the baggage claim department at El Prat since, with no available nformation. **On the **th December, I received the following message on my email: **Your bag will arrive today, **th December, on flight FR*****FCO.**The suitcase was prepared for tomorrow, **th December, from **:** am.**The airport cannot give me any more information, other than, my bag left with the courier service SERPA. I have been unsuccessfully trying to contact SERPA.** I have been six days in Barcelona, without my cloths and gifts in my suit case, at CHRISTMAS time. **I don't know what else to do. Kindly Advice. I will be leaving Barcelona on the *nd January. I need my luggage, before then. **Kind Regards,**Shellann Allison Boyd *Mobile: *** ******** ******@***.com

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Ryanair

Baggage Problem issue
Reported by GetHuman-asonboyd
Dec 29th, 2019 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 2831 others
0 customers following this

Timeline

GetHuman-asonboyd started working on this issue
Dec 29th, 2019 1:03pm