I arrived in Barcelona El Prat from Malta via connection flight from Rome on the **th...
GetHuman-asonboyd's Baggage Problem issue with Ryanair from December 2019
Help with my Ryanair issue
First: share to improve GetHuman-asonboyd's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-asonboyd may need:
Name on booking, 6 Character booking reference, and Email address used for booking
Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-asonboyd's own words
I arrived in Barcelona El Prat from Malta via connection flight from Rome on the **th December, **** on flight FR****. My luggage was not at arriva. I then filled out an IRREGULARITY REPORT and was told that my bag will be sent on the next available flight on the **th December. I've been calling the baggage claim department at El Prat since, with no available nformation. **On the **th December, I received the following message on my email: **Your bag will arrive today, **th December, on flight FR*****FCO.**The suitcase was prepared for tomorrow, **th December, from **:** am.**The airport cannot give me any more information, other than, my bag left with the courier service SERPA. I have been unsuccessfully trying to contact SERPA.** I have been six days in Barcelona, without my cloths and gifts in my suit case, at CHRISTMAS time. **I don't know what else to do. Kindly Advice. I will be leaving Barcelona on the *nd January. I need my luggage, before then. **Kind Regards,**Shellann Allison Boyd *Mobile: *** ******** ******@***.com
GetHuman-asonboyd did not yet indicate what Ryanair should do to make this right.
I have an issue with Ryanair too
How GetHuman-asonboyd fixed the problem
We are waiting for GetHuman-asonboyd to fix the problem and share the solution with the rest of us customers.
Please help with my Ryanair issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ryanair customer problems.