My friend Oksana Sudakova travelled on the Monday flight to Kiev. Her booking reference...

GetHuman-sudakova's Baggage Problem issue with Ryanair from December 2019

Help with my Ryanair issue
Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-sudakova's own words
My friend Oksana Sudakova travelled on the Monday flight to Kiev. Her booking reference is X*ZEQI. Her ba was left behind and I was told by airport staff that it would be on the next flight to Kiev. On arrival at Kiev my friend was to give her number to Ryan Air staff and they would inform her when the bag arrived. So far the bag has not arrived and also they are asking for a baggage tag. We were not given a tag the check in clark said all the information was on her ticket. The bag is RED a small it was supposed to be in the baggage hold. If you wish to get in touch with me my number is ***********. However my friend's number (who travelled is) **** ** *********Looking forward to hearing from you.

GetHuman-sudakova did not yet indicate what Ryanair should do to make this right.

How GetHuman-sudakova fixed the problem
I can to share other customers with the same issue by telling how I fixed it. I had to contact with Ryanair . I have sent email with explain how I lost my suitcase. I did left info about my flight, my ticket, my suitcase.*Ryanair responded to my letter. My suitcase flew the next flight from London to Ukraine. I am grateful to the company that everything was fixed so quickly!*Deep thanks and appreciate !*Kind Regards *Oksana Sudakova
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Ryanair

Baggage Problem issue
Reported by GetHuman-sudakova
Dec 18th, 2019 - 10 months ago
Fixed
GetHuman-sudakova shared how to fix
Seen by 30 customers so far
Similar issue to 2987 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-sudakova started working on this issue
Dec 18th, 2019 7:37am
GetHuman-sudakova confirmed the issue is fixed. Hooray!
Dec 20th, 2019 6:06pm

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