Ryanair Customer Service Issues

I bought travel insurance, but all I received was a number without a certificate. When I tried to cancel, I was repeatedly given Europassistance's claim line number and told Ryanair was responsible for the refund. After contacting Ryanair again, they claimed Europassistance was in charge of the refund. My emails to Europassistance received the same response, blaming Ryanair for the refund. This back and forth has taken up a lot of my time, and I feel like I am not getting a clear resolution.

Reservation Number: A4T72T I recently made a booking error for a flight from Stansted to Luxemburg instead of my intended flight from Salzburg to Luxemburg on October 6, [redacted]. Prior to this mistake, I had already booked a flight with Ryanair (Reference: V78VVT) from Stansted to Salzburg. I am seeking assistance to amend my reservation to the correct flight from Salzburg to Luxemburg on the specified date. I have attempted to contact customer service via phone without success. Your prompt attention to this matter would be greatly appreciated. Thank you for your help. Thanks, M. De Silva

Hello, we have booked a flight for two adults and one 3-year-old child. Each adult is allowed 10kg for carry-on luggage and we have priority boarding. However, we're not sure if the child can come on board with us or if we need to book luggage for her too. It's natural that she can't carry 10kg by herself, so we're seeking clarification on what to do in this situation. Thank you.

Dear Team, I am writing to express my disappointment with the recent travel experience my wife had from Rabat to Düsseldorf Weeze. The flight was delayed by 6 hours, leaving us frustrated and with no assistance from staff. I made a long journey from the Netherlands to receive my wife, only to find out the flight might not even land at Weeze but at another unspecified airport. This has left me stranded in the middle of the night with no transportation options available. I would like to know how we can be compensated for this ordeal, as I have incurred over [redacted]€ in expenses for hotel and train reservations, along with the costly ticket itself. Could you please provide information on where the flight will ultimately be landing so I can make arrangements accordingly? I hope this feedback helps improve the travel experience for others in the future. Kind regards, Zulfiqar Ali Sohaib

Hello, I purchased tickets for 8 passengers for a flight from Tel Aviv to Kaunas on September 2, [redacted], and return on September 9, [redacted]. With the upcoming Ryanair pilot strike, I have several concerns: 1. Will flight number FR5425 be canceled? 2. What compensation is available if the flight is canceled? 3. Can I cancel the first flight (TLV to Kaunas) and keep the return flight? 4. Is it possible to change the date of the first flight to avoid strike impact? 5. When can I expect notification if my flight is canceled? 6. Any suggestions considering our pre-paid vacation plans for 8 people? Thank you, VS, ET, and others

Ryanair Customer Service Team, Dear Sir/Madam, Regarding Query/Complaint No: [redacted], I followed the advice on your website and in the email I received on 08/14/19 at 14:07. After booking ref FZTL7C for my 15-year-old son, Ethan Gabriel Morris, as instructed, I contacted your chat line to link this booking to booking ref R9EJ4H for the same flight. The chat provided a standard response that I cannot add a child under 16 to an existing reservation. Instead, I was advised to make a separate booking as an adult fare and then contact Customer Services to link the bookings for a fee of 30 €/£. Despite following instructions, contacting through chat and phone as suggested, I have encountered difficulties. I have tried calling the Ryanair numbers provided, waiting for over 10 minutes with no response. I expect a seamless check-in process and hope for prompt assistance to resolve this issue without further complications. Sincerely, Sean McKernan

To the Ryanair Customer Service Team, I am writing regarding my recent booking and the need to link it with another reservation. I had previously contacted your chat line as per your instructions to link the booking of Ethan Gabriel Morris, who is a minor, to my own reservation. I was informed that this request cannot be processed through chat and that a £30 link fee is required to connect the bookings. Despite trying to resolve this through chat, email, and phone calls as per your guidance, I have been unsuccessful in completing this simple task. I have made numerous attempts to reach out to your Customer Service team but have not received a satisfactory resolution. I will retain a copy of this correspondence for reference during check-in and hope that this issue can be efficiently resolved without any further complications. Thank you for your attention to this matter. Sincerely, Sean McKernan

Subject: Baggage Damage Claim - Booking Number: N3Q98G Good evening, I am writing to report an incident that occurred at Luton Airport today. Upon arrival from Malta, my family and I experienced an issue with baggage collection. While my suitcase and my children's suitcases were promptly retrieved, my husband's bag was the last one to arrive on the carousel. Unfortunately, his Travelight suitcase was severely damaged and torn beyond repair. I have attached images of the damaged luggage for your review. This suitcase actually belongs to my mother, and I am deeply concerned about how to address this with her. I kindly request information on the reimbursement process for the damages. Please reach out to me via email at your earliest convenience. Thank you for your attention to this matter. Yours sincerely, Nicole W. [redacted] [redacted]

File Reference: BCNFR15118. During my flight FR7807 from Luton to Barcelona on August 18, my luggage was lost. The flight ticket number is P8QH4H, and the tag number is FR823974. My husband, Evan R., immediately reported this at the Barcelona desk in Terminal B. They confirmed the luggage was not in Barcelona and said they would contact us by morning with its location. I made it clear that I left on the same day at 6:25 and that the luggage should be sent directly from London to Baltimore, USA, where we provided all relevant contact details. Despite being told about a possible next-day arrival, no email confirmation or information was received. Upon checking with Ryanair again the next day, the bag was found at Luton and placed on a Barcelona-bound plane after my departure to Baltimore. It's been 4 days without any contact. I'm eager to know where my bag is and when it will be delivered to my home address, as promised.

Hello, I am reaching out regarding my booking number T14QTI. I have not received an email for online check-in. This issue occurred on my recent Ryanair flight from Paris to Venice as well. I was surprised to face a 55 euro fee for not checking in online two hours before the flight on my previous trip. For my upcoming flight from Milan to Budapest, could you please assist with the check-in for T14QTI and secure priority boarding for my extra carry-on luggage? I am willing to pay for the priority service but due to not receiving the first flight's email, may I also request a refund of the 55 euro fee? As a budget-conscious student, I find this charge quite high considering my ticket was only 28$. Since the oversight wasn't mine, I hope for your understanding and the refund. Thank you.

Since 11:00 AM, I have been attempting to print my boarding pass on Ryanair. It is now 3:15 PM on Saturday, less than 48 hours before my flight. I am encountering issues at the check-in extras stage even though I have chosen a non-allocated seat. Despite following the advice provided, such as clearing cookies and attempting on a different computer, I am still unable to proceed. I have sought assistance with no success, and it appears that support might not be available today. My flight is scheduled for 6:35 AM from Stansted to Alicante with the reference Y3GS6J. I am concerned about not being able to print my boarding pass now and in Spain for my return flight. This situation is causing significant stress as I am considering informing my travel companions that I may not be able to fly due to Ryanair's unresponsiveness. I am contemplating invoking The Denied Boarding Regulation (Regulation [redacted]/[redacted] EC) as I believe this is a hindrance to my ability to fly.

Hello, Two days ago, when we were flying from Toulouse to Berlin and arrived at the check-in desk, we were informed that we had to pay an additional 55 euros per person because we didn't complete the online check-in. I didn't receive any emails emphasizing the importance of doing the check-in at least a day before the flight. We even asked if we could do it at the desk, but we were told it wasn't possible. As I'm going through my emails now, I just received a reminder from Ryanair, which unfortunately arrived after we were already at the check-in desk. It was disappointing to have to pay extra for something we weren't aware would incur charges, especially when we were diligent about our luggage. It would have been helpful to receive reminders about this in the past week. The lack of communication on this matter has left us feeling let down by Ryanair, as we expected better service that wouldn't upset customers at the last minute. Kind regards, Selin L.

Hello, Two days ago, when my family and I were flying from Toulouse to Berlin, we were informed at the check-in desk that we each had to pay an additional ** euros because we hadn't completed online check-in. I never received an email stressing the importance of checking in online in advance. Despite our careful attention to our baggage, we were unaware of the additional charge for not checking in. The staff at the desk said it was not possible to check in at that moment, but I just received a reminder email from Ryanair about checking in when we were already at the airport. This unexpected charge was disappointing, and we feel Ryanair should provide better service to avoid upsetting customers with last-minute surprises like this. We are requesting a refund for the extra charges incurred. Regards, S. Le Bagousse

I am experiencing an issue where my flights are missing from my account. Despite providing the payment details and confirmation codes, along with my email address, I am receiving an error message stating that the information is incorrect. I was assured twice via chat that I would receive confirmation emails for my flights, but they have not been sent. Currently, my group of three friends and I are unable to check in for our two booked flights.

I recently arranged a trip for my husband's milestone 80th birthday through Ryanair with reservation number Y2NFWZ. Our flights went smoothly, and we were grateful for that. However, there was an issue with parking at Stansted Airport. Upon booking, I mistakenly assumed that jetpark, mentioned in the confirmation on the 7th of August, encompassed all parking options at the airport. Unfortunately, we ended up parking in mid-term parking as we couldn't locate jetpark. When we returned, we were shocked to find out we had to pay an additional £[redacted] for parking, which we had already prepaid. As retirees, this unexpected expense is a significant burden. I am reaching out to see if there is any way to rectify this situation as we essentially paid twice for one parking spot. Your assistance in resolving this matter would be deeply appreciated. Thank you, Elisabeth B.

I have a flight scheduled to Spain on September 16th, but unfortunately, my friend recently lost her son. I must attend the funeral on the 17th, so I tried to modify my outbound flight. The additional fees amounted to £46 for the flight change and £90 as their service fee. However, when I attempted to make the change online, the total cost showed as £[redacted] just for modifying one flight. After contacting them, I was informed that they consider changing any part of the booking as a modification, hence they charge alteration fees for each segment even if only the outbound flight is being adjusted. Their explanation was that they do not offer refunds as a company.

I contacted Ryanair regarding an issue on July 22nd, [redacted], which remains unresolved as of September 5. Over the course of about 15 emails, the responses have been consistently unhelpful, with each one redirecting me to another email address. Even when I sought assistance at the service desk during my last flight, I was told to submit another online complaint. The lack of customer service has left me frustrated, and I have decided not to fly with Ryanair again. I have warned others against using their services. Despite purchasing Ryanair’s annual travel insurance for $44, I discovered that as a US citizen living in the USA, I am not eligible for coverage. I promptly requested a cancellation and a refund, well within the 14-day limit. However, my issue remains unresolved, and I am adamant about receiving my refund of $44.

We made a reservation last Sunday, September 1st, [redacted], for a trip to Lanzarote from Leeds on January 5th, [redacted]. Recently, we were informed that all return flights to Leeds have been canceled starting January 8th, [redacted], leaving us stranded with no return option on January 16th, [redacted]. While we didn't initially book a return journey, our plan was to come back using your service. Now, with Leeds flights canceled, we are exploring the possibility of transferring our January 5th flight to depart from East Midlands instead. This change would allow us to return on the January 16th flight to East Midlands, which is still operational. We believe we shouldn't be penalized as we booked the original flight counting on return options to Leeds only to find them unavailable now.

Flight reservation Q651NQ Email address: [redacted] I am trying to check in for my flight back to Sofia scheduled for Wednesday, September 11th, [redacted]. The departure time is 10:20, and the arrival time is 12:25 for flight FR3339. I have an email and a printout confirming this return flight on Wednesday. However, when I checked the Ryanair app, it shows our flights as already flown, stating a Monday departure at 7:05, which is incorrect. I can provide the email confirmation from Ryanair showing the correct Wednesday return flight to Sofia if necessary.

Hello, I’m reaching out about booking reference S4C76Z. I'm Kaori Noriyasu. I attempted online check-in for my 5 September flight from Madrid to Cagliari, 5 and 3 hours prior, but the Ryanair app's server was inaccessible. Consequently, I was charged 55 euros for counter check-in. I consider this charge unacceptable as I adhered to your procedures, yet was penalized due to your technical problems. Kindly reimburse the 55 euros to my credit card to restore my trust in your services and allow me to continue endorsing Ryanair to my acquaintances, relatives, and social media followers. Thank you for addressing this issue. Best regards, Kaori