Ryanair Customer Service Issues

Dear Sir or Madam, I am writing to bring to your attention an issue I am facing with luggage for my upcoming flight from Barcelona to Venice scheduled for tomorrow at 18:15. Despite booking the return flight and purchasing priority and two cabin bags for both my girlfriend and me, I was informed on the Ryanair app that the priority would be applicable for both passengers on both flights. However, upon checking in for the return flight today, I noticed that priority was not applied, and we are only allowed one small bag each. Unfortunately, the flight is fully booked, and I am unable to purchase priority or a 10kg checked bag. The only available option is the more expensive 20kg bag. This situation is particularly challenging for us as we have already spent most of our travel budget, and time is running out to make alternative arrangements. I kindly request a prompt response and resolution to this matter. Thank you in advance for your assistance, and I eagerly await your swift reply. Best regards, Boštjan D.

Hello. I mistakenly booked two hand luggage options for the return flight instead of one each for departure and return. My booking number is HY9GQE. Could you please remove the extra hand luggage from Verinder Saini's ticket and add it to Anita Saini's departing ticket? Anita and Verinder will each need one hand luggage option for their respective flights. Thank you. If you need clarification, please reach me at [redacted]5.

I'm not sure how it happened, but I meant to depart for Eindhoven on July 18 and return on July 23. However, it seems my booking shows both outbound and return flights on July 23. I need to fly out on the 18th as I have a wedding to attend in Holland on the 20th, and the other family and friends I am traveling with have their outbound flight scheduled for July 18. I would like to change my outbound flight to July 18 instead of July 23.

I booked a flight with Booking ID [redacted]. My reservation number is V7DYKQ for a flight from Dublin to London Southend on 13th July with a return on 17th July. I don't need the outbound flight on the 13th but do need the return flight on the 17th. How can I ensure my return flight isn't canceled due to missing the first flight?

I have a gift voucher that I wanted to use for a flight from Cork to Lanzarote, but when I try to redeem it, I keep getting an error saying the lead passenger is incorrect. On your website, my husband is listed as the lead passenger and I'm the second name, even though the voucher is in my name, Mary O'Brien. I attempted to book as a single person, but still couldn't proceed. I spent over 5 hours chatting with a representative and made several phone calls to Hungary and Dublin, but couldn't get through. The vouchers were bought in December by Shannon Nash. The voucher numbers are [redacted] and [redacted], totaling [redacted] euros, with greetings to Mick and Mary. I've been told the vouchers are valid now, but I'm unsure what to do next. I also tried calling the UK number, but there's a long wait time at a premium rate.

I booked a holiday for me and a friend through Opodo. The total cost was £[redacted].00. However, upon checking our bank account the next morning, we discovered three transactions were made. One transaction was for £[redacted] to Ryanair for the flights, another for £7.60 to Opodo, and a third for £[redacted].00 to an unknown company, which the bank identified as a time share company. Opodo claims they know nothing about this additional charge when contacted. Despite contacting them three times, they are still "looking into it." As the only transaction we made was through their website, it seems suspicious that these other charges went through simultaneously. This situation has left us without any funds for our trip, and we are now struggling financially.

During our trip to Italy, my partner and I brought a carry-on bag and a cabin bag each from Manchester. However, while checking in for our flight, we had to buy additional cabin bags for both of us. I assumed the cabin bag purchase would cover both legs of our Ryanair journey between Manchester and Italy. It's now apparent that's not the case, and we're required to purchase two 20kg bags at £40 each if we want to add two cabin bags. I've tried contacting Ryanair, but the calls I made were abruptly ended without any assistance. I also attempted to add the bags on their website, but the option wasn't available. The chat room service I used seemed to be a robotic response system providing basic information without addressing my specific issue.

Dear Sir/Madam, I am writing regarding my friends currently in Serbia who are scheduled to fly to Dublin this Friday. Unfortunately, they are experiencing delays with their visas due to issues at the embassy. Their visas have not been issued yet, and there is a chance they may not receive them by Friday despite having a booked flight from Budapest to Dublin. If their visas are not approved, they would like to know the process for changing their flight reservation. Their return date remains the same. They are uncertain about the exact visa approval date, which makes it challenging to reschedule the flight. They will not have clarity on this matter until the day of their original flight on Friday. Could you please provide information on the charges involved in changing the reservation from Budapest to Dublin flight? Additionally, clarify if these charges are per booking or per person, as there are two individuals listed on the reservation under the names Natasa and Aleksandar Zeravica. Booking Number: J6TURA Passengers: Natasa and Aleksandar Zeravica Thank you for your assistance. Best regards, Jovica

Hello, I am eagerly anticipating a response from Ryanaire Customer Service Department at PO Box [redacted], Swords County, Dublin, regarding my recent correspondence sent on the 25th of June in regards to TID [redacted] [redacted]. The matter was initially acknowledged by Ryanaire on the 21st of June, and I received an initial reply on the 24th of June concerning booking WV2HL. I have had to request a name change due to a possible computer default on my Ryanaire online account, which resulted in my name being altered to my surname instead of Normandas Minkus. I have already incurred an additional charge of [redacted] euros for this correction. Despite an email from Barakat on the Customer Service Team on the 24th of June, [redacted], referring to me as Mrs. Pavlova instead of my actual name, Ingrida Jociute, I find this discrepancy concerning. I am requesting a refund of [redacted] euros from Ryanaire due to this computer error that occurred twice. I hope for a resolution to this matter soon. Thank you for your attention to this issue. Sincerely, Ingrida Jociute

I am submitting a formal compensation claim and also want to file a complaint regarding a recent incident where my bag was lost while traveling on a Ryanair Flight from Edinburgh to Dublin. Here are the flight details: Booking Reference: [redacted] Ryanair Flight Number: [redacted] Date of Travel: [redacted] Upon boarding, I was told my cabin luggage needed to be placed in the hold due to limited overhead space, despite requesting it to be stored in the overhead locker. Despite my concerns about valuable items in the bag, the staff did not reconsider. On the flight, I noticed plenty of available space in the overhead lockers and inquired with the cabin crew, but did not receive a satisfactory explanation. Upon arrival in Dublin, I was informed that my luggage was lost during the journey, causing great distress as I had to spend money to replace essential items for the weekend. I hold Ryanair responsible for the financial and emotional stress this situation caused me. Fortunately, my bag was found and returned intact before my return flight.

My name is Filomena Poli, and I was in Madrid on 12th July [redacted]. I attempted to contact the Ryanair office in Madrid, but did not have any success reaching them. I took Flight FR5994 to London Stansted on 12th July [redacted], and my baggage was supposed to be included with my ticket (number G9BTJK). Unfortunately, my baggage did not arrive in Madrid, and after speaking with Ryanair customer service, they mentioned it might have been a problem at London Stansted and should arrive on a later flight. I provided my address in Madrid on an application form, and was informed my baggage would be delivered to me that same day around 7pm, but it did not arrive. I called the Ryanair office in Madrid, but the number was not functional. I am seeking assistance to locate my baggage, which is red and has a soft material with the number [redacted]. Ryanair support informed me that my baggage is at the Madrid site and to keep in touch with them. I am looking for an email to contact the Ryanair office in Terminal 1, so they can send my baggage to London Stansted for me to pick up. I have important items in my baggage, and it is crucial for me to retrieve it. I appreciate any help you can offer. Thank you for your assistance. Best regards, Filomena

I booked return flights for myself, my wife, and our children. We left on July 13th and were supposed to return on July 27th. Unfortunately, on July 21st, we received news that my mother-in-law was very ill and had only a week left. I had to book additional flights so my family could see her before she passed. My daughter and wife flew back on July 22nd, and my son, his girlfriend, and I followed on July 24th. Sadly, she passed away early on the 26th. I spent around €[redacted] on extra flights to get everyone home quickly. I tried to apply for a refund using the provided process and submitted proof of her passing with the death notice, but my application was rejected. I would appreciate your help in getting a refund for the return flights scheduled for July 27th (Reservation Number F4YKMD). Thank you for your assistance. Michael S.

My outbound flight from the UK was chaotic - I mistakenly used my daughter's family name instead of her married name on the booking, causing issues. There were no checks until we reached the gate at Southend airport, where I was told I could correct the name for a fee. However, they didn't allow it, and I had to leave my wife and daughter behind, leaving me frustrated and upset. Now, I'm attempting to change the name for the return flight on your website, but it's not allowing me to do so online. In Spain without my wife and daughter, I've been trying to reach you to fix the error and alter the name, but I can't get through. Feeling doubly upset and frustrated as my wife and daughter had to book another flight to join us soon. I want to resolve this before more issues arise! Struggling to contact you and feeling extremely displeased with Ryanair! Require immediate assistance!

Hello, I am disappointed as I only received one-fifth of my deposit back from the car rental company I booked through Ryanair. I returned the car in the exact same condition it was given to me, with a full tank of gas, following the rental agreement's terms. I took extra precautions as I needed my deposit returned. I even visited the rental desk on the first day to report a pre-existing scratch on the car. The staff assured me that I would not be held responsible for any existing damage and referenced a clause in the agreement stating I would not be liable for additional damages (which did not occur on my part). The reference number relevant to this issue is ES[redacted]30. I appreciate any assistance. Thank you, Luke

While checking in, I mistakenly entered the wrong birth year for my husband as [redacted] instead of [redacted]. I tried to correct it before finalizing the check-in process, but the webpage got stuck on his details page. I attempted to fix it using the mobile app, but inadvertently completed the check-in. I discovered an option on the website to modify documents and adjusted the birth year, but it keeps reverting to the incorrect one after logging out and back in. I have reached out to Ryanair's Facebook chat for assistance, but have not received a response yet. Our travel date is tomorrow, August 1st, and we are hoping to resolve this issue promptly.

Dear Sirs, I am writing to discuss a matter regarding my recent EDreams reservation (nr. [redacted]) and Ryanair reference (G9G7PX) from Lisbon (LIS) to London (STN) on the date of 10/Aug/19. Due to a medically justified impossibility on the part of my travel companion, I kindly request your assistance for either a full or partial refund of the amount paid or the option to reschedule the travel dates to a later time (Sep/19) if possible without additional charges. I have always been a loyal customer of Ryanair and greatly appreciate your attention to this matter. I hope for a balanced and understanding response to this unforeseen situation caused by a force majeure event. I am looking forward to your prompt reply to adequately rearrange the travel arrangements in question. Thank you for your cooperation. Sincerely, Francisco J. (Mobile: + [redacted] 91 [redacted])

On the 3rd of June, my partner and I were on a Ryanair flight from Luton to Malaga when our cabin bag was lost, which greatly affected our holiday experience. Despite our efforts in dealing with the issue at the airport and providing all necessary documentation, the airline has yet to settle our claim after over two months. We have repeatedly followed up and even sent a letter via recorded delivery, but have not received a response from them. This lack of customer service from Ryanair has only made the situation more frustrating. I strongly recommend considering other airlines for future travel to avoid similar problems. Ryanair should address our claim promptly and issue an apology for the inconvenience caused.

Subject: Flight Time Change Confirmation for Ref D5MK2N Dear Anthony Kirby, I wanted to inform you that there have been adjustments to your Ryanair flight from Gdansk to Birmingham. Please review the updated schedule. If you have already checked in online, kindly do so again and reprint your boarding passes. To accept the flight change, please click on the link below: BLOCKEDschdchng[.]ryanair[.]com//Accept?i=4648D5MK2N[redacted]4-FR07493AID05GDNBHXE405SSRX9BC&lg=enBLOCKED Should the link wrap onto a second line, please copy and paste it into your browser's address bar. Kindly inform your fellow travelers about the modifications. We apologize for any inconvenience this may cause and want to ensure you are fully informed with the new flight details. Thank you for your attention to this matter. Sincerely, Ryanair Representative

I recently flew from Vienna to Pisa and back. Unfortunately, I encountered issues while trying to check in for both flights. Despite reaching out to customer service through chat and phone calls, I was unable to resolve the problem. Ultimately, I had to pay €[redacted] for two passengers for each flight, which felt incredibly unfair. Additionally, I had prepaid for baggage during booking but did not receive a response when I contacted them about it. In the end, I had to pay for the bags again, resulting in a total cost of €[redacted] including baggage fees, non-check-in fees, and the airfare. I am seeking assistance in filing a complaint and explaining the situation further.

Hello, I have a flight booked from Bristol airport to Warsaw Modlin Airport on 22/08/[redacted], but I have heard that there might be strikes by Ryanair on that day. I would like to: 1. Request an urgent refund for the flight. 2. Get information on changing the flight to an alternative one to Warsaw with Ryanair on 21/08/[redacted]. 3. Seek coverage of the costs for the changed flight and any fees for a hire car from Ryanair. Thank you. Mrs. K