Eduard Salimov *** Derby Street *Norwich *Norfolk *NR**PU *Email: *****@***.com *Mob...

GetHuman2326563's customer service issue with Ryanair from February 2019

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If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman2326563's own words
Eduard Salimov *** Derby Street *Norwich *Norfolk *NR**PU *Email: *****@***.com *Mob: ************* **Thursday, ** February **** **Dear Sir*Madam, **After departing my flight with Ryanair (flight No: OE***) from Vienna to London Stansted on the **th February this year, I left behind my Nikon digital photo camera during my flight from Vienna to London Stansted. *I bought my flight ticket via the Ryanair website (booking reference: BRPSNL). **The camera was black and was in a black fabric case with a *GB SD-card, * spare battery, a charging cable and a data transmitting cable which were in the side pockets. *My seat was **D, the compartments above my seat were filled with the crew’s equipment so I had to store my luggage in the compartments above seats **-** on the left-hand side of the aircraft. **I’ve contacted “FIRST FLIGHT” the company who deals with lost property for this aircraft, they have informed me that they have not received any camera from the crew. *Would you please investigate this matter as a matter of urgency as it leaves the airline in a bad light and potentially it shows that the crew members are not particularly honest when dealing with customers luggage, along with customer complaints and service. **The aircraft itself belongs to LAUDA Motion but it's my strong belief that Ryanair should investigate this matter. **I would like to resolve this matter amicably without any third parties or potential police intervention. **I look forward to hearing from you. **Yours sincerely *Ed Salimov
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Ryanair

Customer service issue
Reported by GetHuman2326563
Feb 28th, 2019 - 3 mons ago
I have an issue with Ryanair too
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Seen by 3 customers so far
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Timeline
GetHuman2326563 started working on this issue
Feb 28th 3:58pm