Tried to add suitcases at ticket reservation, didn't succeed - now I need to pay **% more

GetHuman2099258's customer service issue with Ryanair from February 2019

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The issue in GetHuman2099258's own words
Get them to let me add the suitcases for the same price as if it was at the time of ordering the tickets. I tried to add the suitcases then and for some reason it didn't add to the order. ... On Jan **th I bought ** tickets Tel Aviv-Athens for August *th, reservation ERWZ*Y. I added six **kg suitcases for ** Euro each. For some reason, they didn't show up in the ticket. I tried to add them later and the price went up to **Euro so I didn't order. I tried Chat and the vocal call center but they weren't authorised to help and told me to use the webform. I did it, trying to be as detailed as I could with the limit of **** characters, but received a message that I should provide more details (TID ******* and *******). It is unfair to charge ***Euro more for than what I would pay as I wanted for the suitcases I tried to add when I booked the flight. **Please add * **kg suitcases to reservation ERWZ*Y for **Euro per suitecase per direction (a total of ***Euro). **Thanks,*Ori Aphek********************@***.com
Their chat and voice calls aren't authorised to help. *The most frustrating thing was to receive the complaint reply the my complaint was too short, and that I need a more detailed one. I received this answer twice. I used almost all allowed **** characters in the complaint form. There was no other email mentioned to send another complaint.
Easy: Add * **kg suitcases to my reservation ERWZ*Y. Charge ***Euro on the same credit card.
I have just acquired ** tickets. This is not the first time I fly Ryan Air. I typically fly abroad more than ** times, of which at least twice for vacations in europe. I have four childen, a brother who lives in the UK, and many friends and vacation destinations in Europe.
Tried chat, call center, website complaint forms (twice).
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Ryanair

**kg check-in Suitcases
Customer service issue
Reported by GetHuman2099258
Feb 2nd, 2019 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 5868 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman2099258 started working on this issue
Feb 2nd, 2019 3:59pm
GetHuman2099258 indicated the issue is not fixed yet.
Feb 2nd, 2019 4:09pm

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