Hello my mother has a problem with her luggage. Her flight was from Bergamo to Copenhag...

GetHuman1831271's customer service issue with Ryanair from December 2018

7 views | 5305 similar | 0 following
Help with my Ryanair issue
First: share to improve GetHuman1831271's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1831271's next move: talk to Ryanair when they open.
Ryanair's call center is closed now. We will send GetHuman1831271 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1831271 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman1831271's own words
Hello my mother has a problem with her luggage. Her flight was from Bergamo to Copenhagen the ** of december. There was a mixup of baggage where she picked up a identical luggage resembling her own and brought it home by accident. **She has now been in contact with the airport in Denmark and they say that the person that has her luggage has yet to report in the mixup. And furthermore, the airport personnel explained that they cannot contact the person that has the luggage due to a policy, and that it had to be done by the airline office itself. Hence me writing to you now. My mother has already driven down to Copenhagen from Sweden and left the luggage she mistakenly took at the airport, however her luggage is yet to be found. I was wondering if you could find and contact the person that has her luggage by looking at the flight number and ID number of the passenger to locate them somehow.

GetHuman1831271 did not yet indicate what Ryanair should do to make this right.

How GetHuman1831271 fixed the problem

We are waiting for GetHuman1831271 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ryanair's attention and get better help faster. Tap below to get started.
Having Ryanair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1831271 fixes it.
This email address isn't valid

Ryanair

Customer service issue
Reported by GetHuman1831271
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 5305 others
0 customers following this

Timeline

GetHuman1831271 started working on this issue
Dec 26th, 2018 2:34pm