Hello my mother has a problem with her luggage. Her flight was from Bergamo to Copenhag...
GetHuman1831271's customer service issue with Ryanair from December 2018
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Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman1831271's own words
Hello my mother has a problem with her luggage. Her flight was from Bergamo to Copenhagen the ** of december. There was a mixup of baggage where she picked up a identical luggage resembling her own and brought it home by accident. **She has now been in contact with the airport in Denmark and they say that the person that has her luggage has yet to report in the mixup. And furthermore, the airport personnel explained that they cannot contact the person that has the luggage due to a policy, and that it had to be done by the airline office itself. Hence me writing to you now. My mother has already driven down to Copenhagen from Sweden and left the luggage she mistakenly took at the airport, however her luggage is yet to be found. I was wondering if you could find and contact the person that has her luggage by looking at the flight number and ID number of the passenger to locate them somehow.
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