Hi,**I have booked a return flight with Ryanair Edinburgh to Tallinn (reservation numbe...

GetHuman-gareine's customer service issue with Ryanair from November 2018

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The issue in GetHuman-gareine's own words
Hi,**I have booked a return flight with Ryanair Edinburgh to Tallinn (reservation number FZ*RJJ) using my married name Picu. Unfortunately I will not manage to change my maiden name to married name in my passport and ID card before the journey. **Would it be possible to change the surname on the journey itinerary*tickets to my maiden name Baranova, so I can also check in using my maiden name as it appears in the passport? I am worried that even if I take my marriage certificate with me I may have issues flying back to Edinburgh from Tallinn because my marriage certificate was issued in a foreign country and it is in English. **Prior to booking this journey I contacted Ryanair via live chat and was assured that this would not be an issue and would be done free of charge as long as I provide my marriage certificate. ** I hope all of this makes sense. Thank you for your time and I look forward to hearing from you.**Kind regards,*Olga Baranova
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Ryanair

Customer service issue
Reported by GetHuman-gareine
Nov 25th, 2018 - 10 mons ago
I have an issue with Ryanair too
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GetHuman-gareine started working on this issue
Nov 25th, 2018 1:15pm