Our booking number is c****u. We have checked in but had technical problems with your a...

GetHuman1621269's customer service issue with Ryanair from November 2018

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Name on booking, 6 Character booking reference, and Email address used for booking
Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman1621269's own words
Our booking number is c****u. We have checked in but had technical problems with your app as we were not able to add priority or add * **kg priority luggage for £**. Every time I added the extra luggage it would redirect me back to the previous page. On the third attempt it took me straight through to the boarding passes without the **kg luggage. We would like to go back and add the * £** priority luggage for our flight today **********. We tried to contact you yesterday on the help chat but Ryan air cut off our conversation.
GetHuman1621269 did not yet indicate what Ryanair should do to make this right.
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Customer service issue
Reported by GetHuman1621269
Nov 25th, 2018 - 10 mons ago
I have an issue with Ryanair too
Not resolved
Seen by 2 customers so far
Similar issue to 4788 others
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GetHuman1621269 started working on this issue
Nov 25th, 2018 1:00pm