Hello **I purchased my flights to leave for Barcelona. Booking reservation reference...

GetHuman1475466's customer service issue with Ryanair from November 2018

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Name on booking, 6 Character booking reference, and Email address used for booking
Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman1475466's own words
Hello **I purchased my flights to leave for Barcelona. Booking reservation reference - T*ATUG*M**I then received an email saying long after I booked my flight that I would need pay if I wanted to take on the usual carry on baggage. Last night I then purchased the **kg additional baggage for ** pounds each way. I have just boarded my flight to Barcelona and have been informed by Ryanair staff that because I had booked far in advance before the bagging policy changed I would have not needed to pay for additional baggage despite receiving an email. Ryanair then proceeded to let on many passengers with their suitcases that had not purchased the **kg checked in luggage and were not priority boarders either? **I expect consistency in what you expect your passengers to pay and would not have purchased the **kg baggage if I had known I could take it on despite you emailing me telling me that was not the case. **I would like a refund for £** I have paid unnecessarily. **I look forward to hearing from you.**Jill Davidson **Get Outlook for iOS
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Customer service issue
Reported by GetHuman1475466
Nov 3rd, 2018 - a mon ago
I have an issue with Ryanair too
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GetHuman1475466 started working on this issue
Nov 3rd 6:33am