Trying to complete EU*** claim form**There are two of us travelling on a cancelled flig...

GetHuman-nickprie's customer service issue with Ryanair from October 2018

Help with my Ryanair issue
The issue in GetHuman-nickprie's own words
Trying to complete EU*** claim form**There are two of us travelling on a cancelled flight and claiming Expenses and Compensation. Your Eu*** Claim form does NOT allow me to add the second passenger with the red error:*"Customer * has not travelled on this reservation"**I have spoken to Customer Services who confirm that the second passenger is on this booking and have told me to email you to get this fixed.**I look forward to hearing from you
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Ryanair

Customer service issue
Reported by GetHuman-nickprie
Oct 19th, 2018 - a mon ago
I have an issue with Ryanair too
Fixed
Seen by 2 customers so far
Similar issue to 4067 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-nickprie started working on this issue
Oct 19th 3:58pm
GetHuman-nickprie indicated the issue is not fixed yet.
Oct 19th 3:59pm