second peace of hand luggage

GetHuman-volkerkr's customer service issue with Ryanair from October 2018

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The issue in GetHuman-volkerkr's own words
Fligt Nr. LUK**J*I booked my flight **.*.**** for * people, long before the new baggage rule was published. Before we check in, we want to be certain what happens with our ** kg each hand luggage which then we were allowed to hand to the agent before Boarding. If we have to deposit now at the check in counter, is this still free of charge in view of the early booking?
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Ryanair

Customer service issue
Reported by GetHuman-volkerkr
Oct 12th, 2018 - 2 mons ago
I have an issue with Ryanair too
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Seen by 3 customers so far
Similar issue to 3960 others
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-volkerkr started working on this issue
Oct 12th 2:06pm