Before contacting them, items GetHuman-riverman may need:
Name on booking, 6 Character booking reference, and Email address used for booking
Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-riverman's own words
I want to know if I have a **kg hold bag booked. I checked the box for that and clicked to confirm at the time of booking. It came up as costing £*.**, so I assumed it was included in the 'priority booing' package. I can't see a confirmation of this. I'm concerned that I will be charged for it when I arrive at the airport. If I don't have one booked, I want to know why not? And given that I did click this option when originally booking my ticket, can I have one for the lower price usually offered at that time?
GetHuman-riverman did not yet indicate what Ryanair should do to make this right.
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