Ref: V*L*WH*On ** September I tried all day to make a Ryanair booking (Alicante-Liverpo...
GetHuman-doremi_s's customer service issue with Ryanair from September 2018
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Ref: V*L*WH*On ** September I tried all day to make a Ryanair booking (Alicante-Liverpool-Alicante) but their web page was down and the app on my phone did not work properly. As I was leaving for a walking tour the next morning and would be without internet for ** days, I got up at * am and made the booking for myself and my wife. Perhaps distracted by the new information about cabin bags, I got to the last page of the booking without selecting hold luggage. I therefore went back and booked * ** kg bag for both the outward and return flight. However, after paying a summary appeared showing * hold bags for the return flight and no hold bag for the outward flight. After many hours of unsuccessful attempts, I managed to contact the Spanish customer service phone within the ** hour grace period. The woman on the phone assured me * times that I had booked * ** kg bag for each flight but when I insisted that the summary showed otherwise, she finally agreed with me but said there was nothing I could do except pay the late booking charge for a ** kg bag on the outward flight.*I would like the baggage allocation to be amended to show * ** kg hold bag for the outward flight and * for the return flight. (If this is not possible, then could I at least purchase * ** kg bag for Mrs Renee Donovan at the original price of ** Euros.)*I would also like to mention that I have twice decided not to follow up compensation claims for previous flights, including one that was * hours late.
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Sep 27th, 2018 10:47am
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