Hello. I've spoken to customer services and they've suggested asking if it's possible t...

GetHuman-suzyaim's customer service issue with Ryanair from September 2018

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The issue in GetHuman-suzyaim's own words
Hello. I've spoken to customer services and they've suggested asking if it's possible to have a refund as I have a very difficult situation. My sister has cystic fibrosis and so lives in malta due to health. My parents aged ** have saved to visit her to mark their **th wedding anniversary. Booking no. Fs**gf. They were ment fly Thursday. But my sister has had to take an emergency flight out of the country to see her **yr old son, who has been taken very ill. I could supply my sisters flight details to prove this she likely flew with Ryan air. She fLew last Tuesday. she is still with him now. My parents have never been to see her in malta and bought passports just for this trip. I've tried to move the dates to May but have been told we have to pay a fee even though the new fare is half the price. We don't have any more money to add as I have cystic fibrosis too and can't work. Please is there anyway you and help us. Sue hearse. (***********)

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Ryanair

Customer service issue
Reported by GetHuman-suzyaim
Sep 16th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3325 others
0 customers following this

Timeline

GetHuman-suzyaim started working on this issue
Sep 16th, 2018 12:58pm