i have just been very rudely spoken to by one of your call center staff and even hung u...

GetHuman-paulgarl's customer service issue with Ryanair from August 2018

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The issue in GetHuman-paulgarl's own words
i have just been very rudely spoken to by one of your call center staff and even hung up on me. i was trying to resolve a situation where i changed my flight and added a bag but the bag was not added on. so the price i was quoted was wrong and now the call center lady named only as danielle (and would not give me anymore details on who she was) wasreluctant to help other than to try and charge me **GBP to ad a bag on. i said i would like a refund for my flight change as booking a new flight was a lot cheaper, she also claimed the new flight was mor expensive than the origanal flight that was booked which is not the case it is actually aproxamately **GBP cheaper. i asked for a refund so i could book a new flight but was told no. this is wrong as what i was given was false information. i have a photo of the conversation on chat where i asked to confirm if bag was added and my extras transfered over. also there is a photo of the the price of the flight today if booked again. Paul

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Ryanair

Customer service issue
Reported by GetHuman-paulgarl
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 2810 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-paulgarl started working on this issue
Aug 24th, 2018 11:01am
GetHuman-paulgarl indicated the issue is not fixed yet.
Aug 24th, 2018 11:02am
GetHuman-paulgarl indicated the issue is not fixed yet.
Aug 24th, 2018 12:03pm
GetHuman-paulgarl indicated the issue is not fixed yet.
Aug 26th, 2018 11:07am
GetHuman-paulgarl indicated the issue is not fixed yet.
Aug 27th, 2018 4:50pm

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