We booked my step daughters friend into a flight using a name not on her passport. We’v...

GetHuman1030667's customer service issue with Ryanair from August 2018

Help with my Ryanair issue
The issue in GetHuman1030667's own words
We booked my step daughters friend into a flight using a name not on her passport. We’ve always known her a Booth but apparently her real name is Cloud. Using passport numbers the girl didn’t tell us about her name (she’s only just turned ** and not a traveller). So with * travelling on Sunday my son contacted Ryan Air to advise of error. Flight were only £*** and they wanted £*** to change. With holiday spending money already worked out we can’t afford the £*** to change.**It’s a simple task and I now know it RA policy but what a shocking way to treat customers. All they had to do was uncheck her in so we could amend name but no they wouldn’t allow us to do this.**Thank you for any advice you may have*Th*r*se

GetHuman1030667 did not yet indicate what Ryanair should do to make this right.

How GetHuman1030667 fixed the problem
Using online chat room. E planned circumstances and they were very helpful and only charged £**
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Customer service issue
Reported by GetHuman1030667
Aug 24th, 2018 - 3 years ago
GetHuman1030667 shared how to fix
Seen by 6 customers so far
Similar issue to 2806 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman1030667 started working on this issue
Aug 24th, 2018 8:55am
GetHuman1030667 confirmed the issue is fixed. Hooray!
Aug 24th, 2018 10:07am