I made a reservation and paid on line on Wed evening and paid for flexi plus which I as...
GetHuman975025's customer service issue with Ryanair from August 2018
Help with my Ryanair issue
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Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman975025's own words
I made a reservation and paid on line on Wed evening and paid for flexi plus which I assumed by Priority plus * cabin bags meant checked in baggage plus cabin baggage. When confirmation showed flights it didn’t show any checked in baggage of **kg*I have done more research to find you can book baggage of **kg for gbp**.** or if you book same time as reservation it would only cost you gbp**.**. It didn’t show anywhere about checked in luggage on making my reservation. Why should I be penalised because of the incompetence of their Reservation System. I myself have been in the Airline Business for **years and am fully aware of how normal Reservation Sytems work.I have spent this after *hours getting through to live chat and they say this is Jessica or Kumarrsh online and that’s all you get, you wait and you wait and then a question are comes up, has your problem been resolved. After paying Gbp***.** for my ticket, where is the Customer Service, this is the first time I have tried Ryanair and it will certainly be the last.
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