As residents of Ibiza with NIE numbers, my wife & I qualify for the **% Residents Disco...
GetHuman907642's customer service issue with Ryanair from July 2018
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The issue in GetHuman907642's own words
As residents of Ibiza with NIE numbers, my wife & I qualify for the **% Residents Discount on flights within Spain. We've flown many times to Barcelona for connecting flights to London Stansted using this Residents Discount. Last week the discount for residents of the Balearics rose to **%. I booked * return flights, Ibiza * Barcelona and paid **.** euros & received e-mail confirmation with Reservation number K****B. However, yesterday I received an electronic 'facture' for ***.**! Then this morning I received an e-mail informing my my VIZA Debit card had been declined! Totally confused & upset. I need these flights to connect to our Barcelona * Stanstead return flights, Reservation number DZPQUW. With more than enough money in our bank account to pay for these flights, I need an explaination and confirmation of my flights on K****B.
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