As residents of Ibiza with NIE numbers, my wife & I qualify for the **% Residents Disco...

GetHuman907642's customer service issue with Ryanair from July 2018

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As residents of Ibiza with NIE numbers, my wife & I qualify for the **% Residents Discount on flights within Spain. We've flown many times to Barcelona for connecting flights to London Stansted using this Residents Discount. Last week the discount for residents of the Balearics rose to **%. I booked * return flights, Ibiza * Barcelona and paid **.** euros & received e-mail confirmation with Reservation number K****B. However, yesterday I received an electronic 'facture' for ***.**! Then this morning I received an e-mail informing my my VIZA Debit card had been declined! Totally confused & upset. I need these flights to connect to our Barcelona * Stanstead return flights, Reservation number DZPQUW. With more than enough money in our bank account to pay for these flights, I need an explaination and confirmation of my flights on K****B.
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Ryanair

Customer service issue
Reported by GetHuman907642
Jul 23rd, 2018 - 10 mons ago
I have an issue with Ryanair too
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Seen by 6 customers so far
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman907642 started working on this issue
Jul 23rd, 2018 12:38pm
GetHuman907642 indicated the issue is not fixed yet.
Jul 23rd, 2018 12:39pm
GetHuman907642 indicated the issue is not fixed yet.
Jul 23rd, 2018 10:23pm
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Jul 24th, 2018 1:54pm
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Jul 24th, 2018 8:49pm