I am trying to claim on my insurance policy for the cost of the taxi fair from the East...

GetHuman-lsacre's customer service issue with Ryanair from June 2018

Help with my Ryanair issue
The issue in GetHuman-lsacre's own words
I am trying to claim on my insurance policy for the cost of the taxi fair from the East Midlands airport to Stansted airport on Monday **th May ****. The Ryanair’s flight was cancelled on Sunday **th May- flight FR***, due to a lightning strike effecting the refuelling of the planes. As I was told at Treviso airport, that there was no flight going to Stansted on Sunday or Monday, but there was a flight to East Midlands- flight FR**** which we could take. My tickets were changed for that flight, however, we had to get back to Stansted as our car was in the long stay car park. We took a taxi, which cost £***. My travel insurance will contribute to this cost providing that Ryanair confirm the following three points:**. That the flight FR *** A’s cancelled and the reason why it as cancelled.**.That an alternative flight to Stansted could not be offered in *hours or less.**.That Ryanair will not be compensating me for the delayed return to Stansted.**Please could you confirm these three points so that I can proceed with my claim from my travel insurance company.**Thanking you in advance, *Lesley Sacre
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Ryanair

Customer service issue
Reported by GetHuman-lsacre
Jun 12th, 2018 - 9 mons ago
I have an issue with Ryanair too
Fixed
Seen by 5 customers so far
Similar issue to 762 others
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-lsacre started working on this issue
Jun 12th, 2018 9:07pm
GetHuman-lsacre indicated the issue is not fixed yet.
Jun 14th, 2018 9:36am
GetHuman-lsacre indicated the issue is not fixed yet.
Jun 21st, 2018 6:21pm