Problems with getting a refund for a cancelled flight

GetHuman768557's customer service issue with Ryanair from June 2018

Help with my Ryanair issue
The issue in GetHuman768557's own words
Claim a refund ... With my booking ZU*MYC the return flight on June *rd FR **** from Hamburg to London Stansted was cancelled because the airport closed completely. I had to travel to Berlin and then book another Ryanair flight FR**** reference E***TN at **:** on June *th back to Stansted.**I would like to claim a refund on the cancelled flight or you could reimburse me for the replacement flight I booked please
When I fill in the online form it refuses to accept my booking reference ZU*MYC
By just refunding the flight or paying for the other return flight I had to book
I have travlhed with Ryanair many many times
I have an issue with Ryanair too
How GetHuman768557 fixed the problem
Ryanair’s chat line. I had to wait about half an hour. Then they asked lots of relevant questions and then quickly solved my problem. A refund is on its way, I hope!
Please help with my Ryanair issue
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Ryanair

Refund
Customer service issue
Reported by GetHuman768557
Jun 10th, 2018 - a yr ago
I have an issue with Ryanair too
Fixed
GetHuman768557 shared how to fix
Seen by 6 customers so far
Similar issue to 150 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman768557 started working on this issue
Jun 10th, 2018 10:30am
GetHuman768557 confirmed the issue is fixed. Hooray!
Jun 10th, 2018 3:01pm
GetHuman768557 confirmed the issue is fixed. Hooray!
Jun 13th, 2018 1:08pm