Flight cancelled yet I was charged extra

GetHuman759738's customer service issue with Ryanair from June 2018

Help with my Ryanair issue
The issue in GetHuman759738's own words
Get a different flight as soon as possible ... My flight May ** Beziers-Stockholm was canceled. I opted for the **th with a return on the **th instead of the **th. I was told that the change wpuld be free. I could not take the return on the **th because it was the day of my departure. Now my bank says I have to pay Ryanair ** euros. I did not think I would have to pay for a second trip for the return given the impossibility of taking the one I had booked. My registration number for the change is P*W*RN.*My email is *****@***.com. My address is *** rue Victor Hugo ***** Crolles, and my mobile ********** Everything is in my account on your site.*The last time the chat was interrupted in the middle, so now I have to start again.*Please contact me if this happens again (tel ************).
They said the change would be free due to the cancelation and it wasn't
A refund
For many many years and I have never complained before
Chatting with Ryanair but was interrupted
I have an issue with Ryanair too
How GetHuman759738 fixed the problem
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Ryanair

Flight Ryanair
Customer service issue
Reported by GetHuman759738
Jun 7th, 2018 - 10 mons ago
I have an issue with Ryanair too
Fixed
Seen by 8 customers so far
Similar issue to 437 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman759738 started working on this issue
Jun 7th, 2018 3:03pm
GetHuman759738 indicated the issue is not fixed yet.
Jun 7th, 2018 4:49pm
GetHuman759738 indicated the issue is not fixed yet.
Jun 8th, 2018 5:55pm
GetHuman759738 indicated the issue is not fixed yet.
Jun 8th, 2018 5:57pm
GetHuman759738 indicated the issue is not fixed yet.
Jun 8th, 2018 5:58pm
GetHuman759738 indicated the issue is not fixed yet.
Jun 8th, 2018 5:59pm
GetHuman759738 indicated the issue is not fixed yet.
Jun 10th, 2018 5:53pm