Hello!**I am writing in regards to two cancelled flights and a delayed flight operated...

GetHuman-vytautes's customer service issue with Ryanair from June 2018

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The issue in GetHuman-vytautes's own words
Hello!**I am writing in regards to two cancelled flights and a delayed flight operated by Ryanair. Please see sections * to * below****)On Sunday the **th May, I was traveling from London Stansted Airport to Santander, Spain (FR****, STN-*SDR, **:**). The flight was cancelled at the last minute when I was already waiting at the gate. I am aware of the extraordinary circumstances clause of EU Reg ********, so please do not immediately cite this and move on. Although a lighting strike was the root cause of many disrupted departures at Stansted, Ryanair failed to advise me of the possibly cancelation of my flight until I was waiting to board. Considering the adverse weather was early AM, and flight was at **:**, advice to a possible cancelation should have been entirely within the means of Ryanair. This is therefore not an extraordinary circumstance, there were over ** hours between the incident and the flight that Ryanair could have used to more effectively plan, or at least advise their clients. Despite the cancellation, there was no advice or help from airline employees, causing myself to wait for over * hours, before giving up and heading to a hotel. Luckily airport security were patient and polite, organising people to wait for a Ryanair ambassador to speak to them. Unfortunately the ambassador appeared to be too busy with a personal phone call to help many people.**Luckily for myself I was able to rebook a similar flight with the different airline relatively promptly so my holiday was not a complete waste. Although incurring the extra hotel fees, travel to Gatwick and a last minute, very expensive flight with another airline was less than ideal to salvage a poorly organised disaster response procedure from Ryanair. However many other people were not so luckily with * day delays until flights caught up.***)On Thursday the **st May, return flight from Spain (FR****, SDR-*STN **:**) was canceled. Although this time I did receive prior warning, (*h **m before take off via text message), there was no explanation for the cancellation. I was luckily enough to rebook my flight to Sunday the *rd of June.***)On Sunday the *rd of June, rebooked return flight from Spain (FR****, SDR-*STN **:**) was delayed multiple times, with the final take of take off time stated as **:**. However this flight did not take off until after **:*** over a * hour delay. The flight landed just prior to *am at Stansted. However, due to a baggage issue in Stansted, I had to wait another *.* hours at the airport* highly ironic as I traveling with only hand lugged until it was requested to be checked in Santander. The evening flight very slowly turned into an all-nighter disrupting my alertness for important meetings on the Monday morning.**I would like to claim legally obliged £*** per flight which makes the total of £***.**Please advise me how this could be sorted.

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Customer service issue
Reported by GetHuman-vytautes
Jun 7th, 2018 - 3 years ago
Seen by 4 customers so far
Similar issue to 562 others
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GetHuman-vytautes started working on this issue
Jun 7th, 2018 1:29pm
GetHuman-vytautes confirmed the issue is fixed. Hooray!
Jun 10th, 2018 4:33pm
GetHuman-vytautes confirmed the issue is fixed. Hooray!
Jun 10th, 2018 6:41pm

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