The issue and preferred resolution, in GetHuman755457's own words:
i sent an email to you cancelling our flights due to ill health. our insurance company have requested our booking invoice showing our travel dates, details of the cost of the trip, booking date and the names of the travellers. The Booking Reference is MNR*FY. The flight left on *nd June ****. please could you advise me. Thank You Mrs Seddon
I trust that Ryanair will make this right and come up with a resolution that is fair.
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