Ref: ********I**QQD**I got this email **th of june (see below). The wrong creditcard nu...

GetHuman-joeycato's customer service issue with Ryanair from July 2018

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Ref: ********I**QQD**I got this email **th of june (see below). The wrong creditcard number is being used. I did not use a creditcard to pay for the tickets. The correct bank account is NL**TRIO**********, JJ Caton.*I tried to respond twice to the customer service email that I got the email from (*****@***.com), but no answer.*I would like to get an answer to if the correct bank account will be used for the refund, and if not, what the solution will be. The process has cost me a lot of time up till now.**The email:**Dear Mrs Caton,**I refer to your online correspondence dated **********.**We sincerely regret the cancellation of your flight FR**** from Amsterdam-Schiphol Airport to Malaga on the ********** which was due to due to strike action by Marseille air traffic control which was outside of our control.**As this cancellation was unexpected and therefore outside Ryanair’s control we regret to advise that no monetary compensation is due under EU Regulation **********We note you chose not to rebook with Ryanair and as you did not utilise our service, the only option left for us was to refund your flight. Once this refund has been processed, Ryanair has no further liability according to EU***. **The refunded amount ***.** EUR should be reflected on your MasterCard which was used to make the reservation and ending with the last four digits **** within the next ** working days.**I trust that the above information has clarified matters in this regard.**Yours sincerely**A. E. Sheta*Customer Services

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Ryanair

Customer service issue
Reported by GetHuman-joeycato
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 21 customers so far
Similar issue to 1354 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-joeycato started working on this issue
Jul 5th, 2018 7:06am
GetHuman-joeycato shared this issue with friends on Facebook
Jul 5th, 2018 7:07am
GetHuman-joeycato indicated the issue is not fixed yet.
Jul 5th, 2018 8:28am
GetHuman-joeycato indicated the issue is not fixed yet.
Jul 6th, 2018 8:34am
GetHuman-joeycato indicated the issue is not fixed yet.
Jul 6th, 2018 8:35am