need wheelchair assistance at malaga & Bristol airports due to neck& shoulder problems

GetHuman724277's customer service issue with Ryanair from May 2018

Help with my Ryanair issue
The issue in GetHuman724277's own words
I just need to CHAT LIVE to make my request known & be offered some assistance to get on the plane in Malaga & to get to the caroussel in Bristol. My problem is that I can carry anything with my right shoulder even carrying my laptop in a shoulder bag can give me severe pain. ... My booking is XWFLGR, flying Wed.evening at **:** Malaga to Bristol. I need airport assistance with a wheelchair. I have a Right shoulder & neck injury which makes it very difficult to carry anything. The airport in Malaga is extremely long.It takes for ever to get on board. I have a small suitcase which will in the hold but even just carrying my small shoulder bag which hold my laptop on such a long distance would be very painful. I don't know what is the problem exactly it seems like I have a severe sprain & there isa trapped nerve but this pain can come on justly turning my head. I have been to see doctor here.*I,mon Ibuprofen & I have my shoulder in a sling & will also need t wear a small cervical collar to keep my neck erected at all times. Luckily the seat on the plane are very upright. I will also need some assistance to be taken to the caroussel when I arrive n Bristol. Once there I,m OK. it is all flat & Bristol is smaller & after the caroussel to get my suitcase, I'm nearly arrival. I need to chat with someone to sort *this out because I'm check in already & I cannot add this request by myself.
I'm desperate to CHAT with someone to sort this situation.
I need to chat with an agent as I cannot add this manually by myself as I'm checked in already.
I fly with Ryan Air on average * times a year.
There is nothing else I can do by myself.
How GetHuman724277 fixed the problem
By being patient & explaining my dire circumstances, Ryan Air DID LISTENED & I thank them profusely for their kindness
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Customer service issue
Reported by GetHuman724277
May 28th, 2018 - 3 years ago
GetHuman724277 shared how to fix
Seen by 7 customers so far
Similar issue to 234 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman724277 started working on this issue
May 28th, 2018 6:12am
GetHuman724277 confirmed the issue is fixed. Hooray!
May 29th, 2018 8:03am
GetHuman724277 confirmed the issue is fixed. Hooray!
May 31st, 2018 9:31pm

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