On April **th **** I spoke to one of your live chat agents regarding bookings I was goi...

GetHuman717163's customer service issue with Ryanair from May 2018

Help with my Ryanair issue
The issue in GetHuman717163's own words
On April **th **** I spoke to one of your live chat agents regarding bookings I was going to be making, I asked if I could travel from Scotland to Southern Ireland with my newborn with just her birth certificate and his reply was yes. So I went on to make the bookings. However, whilst trying to check in for my flight tonight I didn’t have the option to add her birth Certificate as a travel document. I then went onto live chat again and was told that I couldn’t travel with just this and that I needed a passport! I would like to be refunded for this booking and I will also be sending you receipts for any additional expenses incurred due to your mistake and clear lack of staff training. I also have a booking made for June which I will need refunded for too. I have attached the original conversation with your agent telling me the birth certificate was enough.
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Ryanair

Customer service issue
Reported by GetHuman717163
May 25th, 2018 - 6 mons ago
I have an issue with Ryanair too
Fixed
Seen by 6 customers so far
Similar issue to 306 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman717163 started working on this issue
May 25th 11:33am
GetHuman717163 indicated the issue is not fixed yet.
May 26th 1:22pm