My flight FR**** from La Rochelle to stanstead on Tuesday May ** has been cancelled owi...
GetHuman-isabelgo's customer service issue with Ryanair from May 2018
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The issue in GetHuman-isabelgo's own words
Obtain refund for ticket I booked on flight from La Rochelle to London stanstead after flight I planned to take was abruptly cancelled ... My flight FR**** from La Rochelle to stanstead on Tuesday May ** has been cancelled owing to a strike. How can I book an alternative flight? I urgently need to return to the uk . Isabel Gorst *M**B*R*I*****@***.com
The automatic re booking website did not work so I had to lay out cash myself to buy a replacement ticket. Now I can’t get customer service to answer and explain how I can obtain a refund. A lot of wasted time and irritation
Making it simpler to obtain refunds when flights are cancelled. Also they should have rebooked me on an alternative flight themselves. This is bad service
Several years as I fly often to Dublin as I am correspondent for Irish Times
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How GetHuman-isabelgo fixed the problem
I bought a ticket leaving La Rochelle a day earlier than planned . A great pity to shorten my visit but I can’t risk not being back at work on Wednesday. Ryanair should refund the cost of my new ticket. I don’t know how this process will go. I have heard that obtaining refunds from Ryanair is complicated. Hoping for the best
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