My account with rushcard was hacked today & drained for $*,*** & because my birthday wa...

GetHuman-provostt's Dispute a Charge issue with RushCard from August 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-provostt's own words
My account with rushcard was hacked today & drained for $*,*** & because my birthday was entered wrong into the system I was told that they could not start a dispute to get my money back until proof of my birthday was sent in. I don't have a copy of my birth certificate, but I do have my military DD***, my Tennessee state ID, & a couple of other legal forms of identification that I submitted via email with my birthday on them to documents update. My name is Tonya Provost ******** SSN ***-**-**** I really need for rush to start this dispute immediately because I'm disabled and that was all the money I had. I just got my VA benefits on the **th & whoever it was took all my money.. I'm going in the hospital in the morning to have heart surgery to have some blockages removed & that's why I'm not able to get a birth certificate from New York where I was born...

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RushCard

Dispute a Charge issue
Reported by GetHuman-provostt
Aug 27th, 2020 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 4630 others
0 customers following this

Timeline

GetHuman-provostt started working on this issue
Aug 27th, 2020 11:02pm
GetHuman-provostt indicated the issue is not fixed yet.
Aug 28th, 2020 3:11am

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