My payroll deposit from my employer was returned it to the issuer. I received an email...

GetHuman-romcubs's customer service issue with RushCard from September 2018

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The issue in GetHuman-romcubs's own words
My payroll deposit from my employer was returned it to the issuer. I received an email from RushCard stating that my deposit had been returned to employer because the name on the check and the name on the account did not match up. However I do not understand how there could have been a mix-up, the name on my check is the same name that is on my account, Alexis Sanchez. I'm very upset and very frustrated so contact me back as soon as possible so this can be resolved.
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Customer service issue
Reported by GetHuman-romcubs
Sep 22nd, 2018 - 4 mons ago
I have an issue with RushCard too
Seen by 1 customer so far
Similar issue to 1363 others
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Items needed
Card Number
Email on Account
Home Address
Name of Account Holder
Phone Number
GetHuman-romcubs started working on this issue
Sep 22nd, 2018 7:43pm
GetHuman-romcubs indicated the issue is not fixed yet.
Sep 22nd, 2018 7:46pm