Why is there a customer support number when there is no customer support!

GetHuman-aspengir's customer service issue with RushCard from June 2018

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The issue in GetHuman-aspengir's own words
For the millionth time I need to change my last name on my account and card! ... Need to change my last name on my card.the customer support number is worthless. Just says goodbye or loops the options over and over.
I pay the **** service fees every month for this card and you guys can't even answer when us customers are the ones paying your **** bills?!
I want a call from customer support so I can get my name changed on my account and get a new card with my updated info, which had better be free of charge after all of this ****! My number is **********
* yrs
I have looked everywhere trying to do it myself since you guys have been absolutely no help at all.
I have an issue with RushCard too
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RushCard

Rush card customer support number
Customer service issue
Reported by GetHuman-aspengir
Jun 6th, 2018 - a yr ago
I have an issue with RushCard too
Fixed
Seen by 3 customers so far
Similar issue to 290 others
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Items needed
Card Number
Email on Account
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-aspengir started working on this issue
Jun 6th, 2018 11:57pm
GetHuman-aspengir indicated the issue is not fixed yet.
Jun 6th, 2018 11:58pm